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Terms and Conditions

CV Europe Terms & Conditions

Issue date: 11 May 2018 Last updated: 23 December 2022

1. Acceptance of Terms

CV Europe (“CVEU”) is a UK based nonprofit corporation. CV North America (“CVNA”) is a Texas-based nonprofit corporation. Both (“CV”, “we”, “our”, “us”) aim to promote the Christian faith globally through online mass media and the support of Christian mission workers, churches, missionary organisations and mission projects on the ground. You can read more about CV by visiting www.cvglobal.co.

This notice (together with the documents referred to on it) tells you the terms on which you may make use of CV Europe (“CV”, “we”, “our”, “us”) websites, products and services as a guest. Please read these terms of use carefully before you start to use our websites, products or services.

By using CV websites, products and services you:

1. acknowledge that you are over sixteen (16) years of age; and
2. agree to be bound by these Terms and Conditions and Privacy Policy. If you do not agree to the Terms and Conditions please exit CV websites, products and services and do not proceed to access or use CV websites, products and services in any way.

CV reserves the right to modify, permanently or temporarily disable or discontinue any part of its websites, products and services and to alter, amend or withdraw any part of the Privacy Policy, these Terms and Conditions or any information or material appearing on CV websites, products and services at any time, without liability or further notice to you. Your continued use of CV websites, products and services will constitute an automatic acceptance of any alteration, withdrawal or amendment of same.

Your commitment to these Terms of Service in all areas, communities, personal web pages, electronic mail postings and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, Services), ensures a positive experience for all our users. CV is not responsible for any user-created content, activities or mailings on non-CV managed services. This Agreement includes CV’s Privacy Policy. CV assumes no responsibility or liability for this material. If you become aware of misuse of CV websites, products and services by any person, please contact CV. CV reserves the right, in its sole discretion, to reject, refuse to post or remove any posting (including private messages) by you, or to restrict, suspend, or terminate your access to all or any part of CV websites, products and services at any time, for any or no reason, with or without prior notice, and without liability.

2. Your age

You must be 16 years or older to use CV websites, products and services. By registering on any CV websites, products and services, you represent and warrant that you are 16 or older and that you have the capacity to understand, agree to and comply with these Terms of Service of service. If you are under the age of 16 you represent and warrant that you have permission to use this service by a parent or guardian, and they are older than 16 and they have the capacity to understand, agree to and comply with these Terms of Service of service.

3. Joining a CV Community

In order to access some features on CV Platforms, you may have to become a registered member by completing your profile through a Mobile App and complying with the registration requirements as prompted/indicated, which may be subject to change at CV’s discretion from time to time

You should provide true, accurate and complete registration information. As part of a registration process, you may be provided with a username (login, a unique user’s account name) and a password, and you will be responsible for all activities occurring under your username and for keeping your password secure.

At CV’s sole discretion the registration of a profile may be refused if that profile:

1. impersonates a third party;
2. is or may be protected by trademarks or any other intellectual property rights; or
3. is vulgar, offensive or otherwise inappropriate.

You agree to notify CV immediately if you suspect any unauthorised use of your account or access to your password. You are solely responsible for any and all use of your account. This Agreement shall remain in full force and effect while you use CV websites, products and services.

CV websites, products and services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved beforehand by CV. Appropriate legal action will be taken for any illegal or unauthorised use of CV websites, products and services.

By submitting, posting or displaying any Materials on or through CV websites, products and services, you automatically grant to CV a worldwide, non-exclusive, sublicense able, transferable, royalty-free, perpetual, irrevocable right to copy, distribute, create derivative works of, publicly perform and display such Materials. That said, our use of your personal information is governed by our Privacy Policy and we will never use or disclose your personally-identifiable information outside of the terms of our Privacy Policy or unless you expressly tell us to. If you would like to opt out of the above Materials section of this contract, please contact us using the contact details provided in the Contact Details section of this document. Terms & Conditions Do not post any materials (including software and other information, including links to other websites) that could harm (or is designed to harm) other users’ computers or devices or would allow others to inappropriately access software or Web sites.

You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. It is the policy of CV to terminate Membership privileges of any Member who repeatedly infringes the copyright rights of others upon receipt of prompt notification to CV by the copyright owner or the copyright owner’s legal agent. Without limiting the foregoing, if you believe that your work has been copied in a way that constitutes copyright infringement, please contact us using the contact details provided in the Contact Details section of this document.

You are solely responsible for your interactions with other CV users. CV reserves the right, but has no obligation, to monitor disputes between you and other Members.

CV shall not be responsible for any connection or access to CV websites, products and services by you, or the quality of the transmission of any information passing between you and the website. You will be responsible for providing your own communications equipment to access the CV websites, products and services via the Internet, and the Internet access charges thereon.

Access to CV websites, products and services is permitted on a non-permanent basis, and we reserve the right to withdraw, restrict or amend the service we provide on our sites without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

If CV, in its absolute discretion, determines that you have breached these Terms and Conditions, CV may immediately and without further notice, suspend your access and use of CV websites, products and services and may delete any data associated with your registered user account(s). If CV terminates your registered user account, you must not create another registered user’s account without CV’s written permission.

4. Provision of CV websites, products and services to Registered Users

4.1 Access

CV, in accordance with these Terms and Conditions, shall provide access to CV websites, products and services to the Registered User, so long as the Registered User is not in breach of any of these Terms and Conditions.

1. Registered Account Information – The Registered User is responsible for maintaining the confidentiality of the Registered User’s information.
2. The Registered User can review and edit information as required in the registered account.
3. The Registered User is solely responsible for all activities occurring under their registered account. If the Registered User believes the information and privacy of their account is not secure, the Registered User can restrict access to the CV website, products or service they are utlilizing.

4.2 Directions

Throughout the Term the Registered User must comply with all reasonable and lawful directions that CV may issue in its discretion from time to time with respect to the use of and access to CV websites, products and services.

4.3 Restricted Access

From time to time, CV may restrict access to some parts of CV properties, or all of CV properties, to Registered Users.

4.4 Termination

1. CV may terminate your User Registration at any time, at CV’s sole discretion, without notice to you.
2. You may terminate your User Registration at any time, for any reason. To do so, please contact us using the contact details provided in the Contact Details section of this document.
3. For a description of your rights, please view the CV Privacy Policy.

5. Your Warranties and Obligations

5.1 You agree to:

1. comply with these Terms and Conditions, along with all applicable laws and regulations;
2. comply with CV’s Privacy Policy and any other policy CV publishes on CV websites, products and services from time to time;
3. use CV websites, products and services in good faith and for lawful purposes.

5.2 You must not:

1. post or send any material, or do anything which is unlawful, offensive, abusive, indecent, defamatory or menacing, or in breach of any publicity, privacy or other rights of others;
2. reproduce, distribute, re-transmit, upload, repost, or “frame” any of the information or material on CV websites, products and services for any purpose;
3. upload or post any content in violation of any third party intellectual property rights;
4. post commercial advertisements or promotional material without CV’s consent;
5. cause annoyance, inconvenience or needless anxiety to others;
6. use CV websites, products and services for the purpose of harming or attempting to harm others in any way;
7. collect information from CV websites, products and services (including information about other Registered Users);
8. disrupt, modify, reverse engineer, interfere, upload, re-transmit or copy the layout of Websites, Platforms, Apps or any associated computer software or code contained in CV websites, products and services and/or servers in any way;
9. impede or interfere with others’ use of CV websites, products and services and further, alter or tamper with any information or materials on or associated with CV websites, products and services;
10. use any data mining robots or other extraction tools;

metatag or mirror websites without CV’s prior written permission;

1. directly access or manipulate the application programming interface (API) in any way;
2. attempt to gain access to CV servers by any means, other than by http requests using a web browser.

6. Interactive Services

1. CV websites, products and services provide a number of interactive services, including:
   1. opportunity to share videos;
   2. messaging service;
   3. blogs;
   4. links to other social media networks;
   5. access to various reporting tools;
   6. location based connections to CV ministry partners.
2. CV has community specialists who currently monitor some of the activity on the interactive services, however, CV is under no obligation to oversee, monitor or moderate any interactive service provided, and CV expressly excludes liability for any loss or damage arising from the use of any interactive service by a Registered User or guest in contravention of our content standards, whether the service is moderated or not.
3. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. It is advised that parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
4. Where CV does moderate an interactive service, you will be provided with a means of contacting the moderator, should a concern or difficulty arise.

7. Communication Standards

These communication standards apply to any and all communications which you contribute to CV websites, products and services, and to any interactive services associated with it.

7.1 Contributions must:

1. Be accurate (where they state facts);
2. Be genuinely held (where they state opinions); and
3. comply with applicable local law in any country from which they are posted.

7.2 Contributions must not:

1. Contain any material which is defamatory of any person.
2. Contain any material which is obscene, offensive, hateful or inflammatory.
3. Promote sexually explicit material.
4. Promote violence.
5. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
6. Infringe any copyright, database right, trade mark or any other intellectual property right of any other person.
7. Be likely to deceive any person.
8. Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
9. Promote any illegal activity.
10. Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
11. Be likely to harass, upset, embarrass, alarm or annoy any other person.
12. Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
13. Give the impression that they emanate from CV, if this is not the case; or
14. Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

7.3 Removing Contributions

CV has the right to remove any contributions you make using our interactive services if, in our opinion, such material does not comply with the content standards set out above or these Terms and Conditions, generally.

8. Intellectual Property

1. You warrant that any contribution you make to CV websites, products and services does not infringe any copyright, database right, trade mark or any other intellectual property right of another person.
2. You warrant that you have all necessary licenses, rights, consents and permissions which are required to allow you to make any contribution to CV websites, products and services without infringing any third party intellectual property rights.
3. Whenever you upload or post any information or material to CV websites, products and services (including any text, photographs, images, video or audio), you:
   1. grant CV permission to display, reproduce, distribute and use the information and material in any way (including adapting or editing) in any media worldwide; and
   2. grant all Registered Users of CV websites, products and services permission to display, reproduce, distribute and use the material to the extent permitted by the purpose of the CV website, product or service and only in accordance with these Terms and Conditions.
4. If you believe that your work has been copied and posted on our site in a way that constitutes copyright infringement, please contact us using the contact details provided in the Contact Details section of this notice.

9. Third Party Sites

1. The Website may contain links to third party websites, owned and operated by third parties and outside CV’s control. CV takes no responsibility for the information/material contained or privacy compliance by any linked websites, and does not endorse any aspect of these third party services. Such links are provided for convenience only. You use these third party services at your own risk.
2. If you choose to purchase goods or services from a third party, including one accessed from the Website, you are entering a separate agreement with that third party, and expressly agree that CV is not a party to any such transaction.

10. Linking to Website

1. You may link the Website without CV’s consent, provided it is done in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
2. Any such linking will be entirely your responsibility and at your expense.
3. By linking, you must not alter any of the Website’s contents including any intellectual property notices and you must not frame or reformat any of CV’s pages, files, images, text or other materials.
4. CV reserves the right to withdraw linking permission without notice.

11. Third Party Applications

1. You may only create, use or distribute a third party application that interacts with CV websites, products and services with CV’s prior written permission, subject to such additional developer terms as CV agrees with you.
2. You use and disclose information to third party applications at your own risk.

12. Suspension and Termination

1. Failure to comply with any of these terms and conditions constitutes a material breach, and may result in our taking all or any of the following actions:
   1. Immediate, temporary or permanent withdrawal of your right to use CV websites, products and services;
   2. Immediate, temporary or permanent removal of any posting or material uploaded by you to CV websites, products and services;
   3. Issuing a warning to you;
   4. Legal proceedings commenced against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
   5. Further legal action against you; and/or
   6. Disclosure of such information to law enforcement authorities as we consider is reasonably necessary.
2. Any determination of breach will be made by CV, in its sole discretion.

13. Disclaimer

1. Whilst all due care has been taken in providing the information on CV websites, products and services, CV does not provide any warranty either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose.
2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
3. All due care is taken in ensuring that CV websites, products and services are free of any virus, worm, Trojan horse and/or malware, however CV is not responsible for any damage to your computer system or device which arises in connection with your use of CV websites, products and services or any linked website.
4. CV undertakes to take all due care with any information which you may provide when accessing CV websites, products and services. However CV does not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to CV websites, products and services is entirely at your own risk although CV undertakes to take reasonable steps to preserve such information in a secure manner.
5. CV provides no warranty as to the accuracy or currency of commentary or other materials uploaded to CV websites, products and services. Accordingly, such commentary and other materials posted on CV websites, products and services are not intended to amount to advice on which reliance should be placed.
6. From time to time CV may host third party content on CV websites, products and services such as advertisements and endorsements belonging to third parties. Responsibility for the content of such material rests with those third parties and CV is not responsible for any errors or omissions in such material.

14. No Warranty

1. CV does not warrant, guarantee or make any representation that:
   1. The material and information provided on CV websites, products and services is accurate or complete;
   2. CV websites, products and services, or the servers that makes the CV websites, products and services available are free of any virus, worm, Trojan horse and/or Malware;
   3. the functions contained in any software contained on CV websites, products and services will operate uninterrupted or are error-free; and
   4. that errors and defects in CV websites, products and services will be corrected in a timely manner, if at all.
2. CV is not liable to you for:
   1. errors or omissions in CV websites, products and services; or
   2. delays to, interruptions of or cessation of the services provided on CV websites, products and services; regardless of whether caused through the negligence of CV, its employees or independent contractors, or through any other cause.

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

15. Limitation of Liability

To the full extent permitted by law:

1. CV accepts no liability for any loss whatsoever including consequential loss suffered by you arising from the services we have supplied; and
2. CV does not accept liability for anything contained in the post or commentary of a Registered User or blogger or in any form of communication which originates with a Registered User or blogger and not with CV.

16. Indemnity

You will at all times indemnify and keep indemnified CV and its respective officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred by any of those indemnified arising from any claim, demand, suit, action or proceeding by any person against any of those indemnified where such loss or liability arose out of, in connection with or in respect of your use of CV websites, products and services or any breach of these Terms and Conditions by you.

17. Privacy

Compliance with privacy legislation is set out in a separate Privacy Policy which may be accessed from the Website.

18. General

18.1 Jurisdiction

These terms of use and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the law of the United States of America. The U.S. courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. We retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

18.2 Severability

Any provision of the Terms and Conditions that is illegal, void or unenforceable will be severed without prejudice to the balance of the provisions of the Terms and Conditions which shall remain in force.

18.3 Force Majeure

If a Force Majeure event causing delay continues for more than thirty (30) days, CV may terminate this agreement by giving at least seven (7) days notice to you. “Force Majeure” means any act, circumstance or omission over which CV could not reasonably have exercised control.

The trademarks and logos used and displayed on our site are our registered and unregistered trademarks or those of others. You may not use these trademarks without our prior written permission or that of the owner(s) of the trade mark(s) in question.

19. Contact Us

If you have any concerns about material which appears on the Website, or for further information please contact us at [email protected] or write to:

The Data Protection Officer CV Europe The Rock, International Drive Solihull, B90 4WA United Kingdom

The Legal Officer CV North America 2150 S Central Expressway Suite 110 McKinney TX 75070 United States of America

Privacy Policy

CV Europe Privacy Notice

Issue date: 11 May 2018 Last updated: 23 December 2022

Introduction

CV Europe (“CVEU”) is a UK based nonprofit corporation. CV North America (“CVNA”) is a Texas-based nonprofit corporation. Both (“CV”, “we”, “our”, “us”) aim to promote the Christian faith globally through online mass media and the support of Christian mission workers, churches, missionary organisations and mission projects on the ground. You can read more about CV by visiting www.cvglobal.co.

This Privacy Notice (in conjunction with our Terms & Conditions of Use and data retention policy, and any other documents referred to in it) reflect changes in data protection legislation within the UK / European Union and sets out how CV and its subsidiaries collect, manage, process, store and share information about those individuals who use our website(s), products and services in a fair and ethical manner. We may vary this Notice from time to time, so please visit this page regularly to review this Notice.

Privacy Statement

CV is committed to protecting your privacy and data security. We understand that visitors and users of our products, services and websites are concerned about their privacy and the confidentiality and security of any Personal Data provided. At the same time, we want to ensure that you obtain full value from our products, services and websites.

This policy explains how CV complies with Data Protection legislation within the UK, the General Data Protection Regulation (GDPR) which comes into effect in May 2018. This Notice covers those activities which are subject to the provisions of the laws of the EU, as applicable.

Consequently, the rights and obligations contained in this Privacy Notice (and those in our Terms & Conditions of Use and data retention policy, and any other documents referred to in it) may not be available to all individuals, in all jurisdictions. It is important to note that due to the faith-based nature of CV’s charitable objectives which encourage dialogue, information you share with us, may include personal information of a sensitive nature such as (but not limited to) ethical, religious, sexual or political world views, CV will always use its best endeavours to apply high standards of data processing and security wherever we operate in the world and will ensure that we comply with any local privacy laws which apply to our relationship with you.

CV will only contact you by mail, email, telephone or SMS text message in connection with its charitable purposes, as part of our contractual relationship, with your explicit consent, or for our legitimate interests.

Charities Registered Details

CVEU is a company limited by guarantee registered in England and Wales:

• Registered company no. 12374133
• Registered charity no. 1198079

CVEU is a Data Controller registered with the Information Commissioner's Office within the United Kingdom, registered no. ZB492427

Our registered office address is: The Rock, International Drive Solihull, B90 4WA United Kingdom

CVNA is a 501(c)3 nonprofit corporation registered in the great state of Texas, United States of America.

• Federal EIN: 47-3328114

Types of Personal Data Collected

For the purposes of this Privacy Notice, personal data includes information about you, individually, such as your name, geographic location, address, telephone number, email address, and your personal preferences, interests (including religious views and affiliations), and other information you may share with us directly or by allowing access to personal details through social media, like Facebook, or other services that you have authorized to transfer personal data to third parties like CV.

You can visit our websites without telling us who you are or revealing personal information about yourself, including your email address.

We collect information from you so that we can:

• provide you with access to our products and services improve the products and services we offer and develop our business;
• connect you with CV church and/or ministry partners at your request;
• administer our relationship with you;
• respond to your enquiries;
• process applications for employment;
• process and respond to any complaints;
• enable us to comply with our legal and regulatory obligations;
• audit usage of our website and Apps.

See the How We Will Use Your Personal Information section below for more detail.

Special Category information may also be collected by us and includes:

• your racial or ethnic origin;
• your religious beliefs or affiliations;
• your philosophical beliefs
• your physical or mental health details.

Special Category information is only collected if necessary to any contractual relationship or with your explicit consent.

CV collects your personal information in a variety of ways, such as by email, internet access, or by use of our products or services. Collection may occur, for example, when you:

• use the “contact us” (or similarly worded offerings typically referred to as “calls to action”) portion of our website;
• ask to be contacted through other websites which we operate or have access to;
• create a personal user account on one of our platforms;
• receive and review online information about our ministries;
• apply for a position through our website;
• request resources, sign up for a newsletter or news updates, or
• correspond with a representative of CV and its subsidiaries, and/or any of our partner organisations;
• register for or attend a CV conference or event.

Whenever users visit our products or services, our servers may automatically record information for statistical purposes about your usage of the product or service, such as:

• • the type of browser used;
  • the referring URL;
  • the IP address;
  • the number and type of pages viewed;
  • the date and time of visits; and
  • the exit URL.

This information is not personal information and, in any event, remains anonymous. We do not link the anonymous information to any other personal data unless you have either registered with a product or service or logged into a product or service at the time of use. Accordingly, if you have not identified yourself on the product or service, such as by registering or logging in, we will not record personal data arising out of your usage of our website.

We may also collect your personal information by using social media platforms and networks such as Facebook that share or allow you to share information with us. For more information about social media platform and network privacy practices, please review the privacy policies and settings of the social media platforms and networks that you use.

Where you request information from us, we may use the email address that you provide to send you information about our ministry and resources that may be of interest to you. If you have contracted or consented to receive communications from us, such as by email, you may ask us to remove you from the list at any time using the unsubscribe instructions provided with each email or by contacting the Data Protection Officer (DPO) in the Contact Details section below.

Use of Cookies

Our websites uses “cookies” to collect information and distinguish you from other users on our sites. This helps us to provide you with a good experience when you browse our sites and also allows us to improve our websites. Read more about the cookies we use in our Cookie Policy.

Cookies are text files containing small amounts of information (like an anonymous unique identifier) which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

We may use different types of cookies on our website: persistent cookies; session cookies; and third-party cookies. (Please refer to your browser’s Help section for further information on controlling and setting cookies).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some of CV products or services as effectively as they were intended.

How Will We Use Your Personal Information

The reasons why we process, store and share your personal data and the legal basis for our doing so, is set out below.

Disclosure of Data

CV never shares your personal information with third parties (save as set out below), unless it is required to fulfil a contractual product or service or is a legal or regulatory requirement. In most cases you will be notified and will have the option to opt out of the product or service prior to having your personal information shared.

In order to fulfil the ministry and organisational purposes for which you provided us your personal information, it may be shared with our employees (including those in our subsidiaries), affiliates and ministry partners, and other parties who require such information to assist us with establishing, maintaining and managing our relationship with you and providing ministry products and services you request.

This may include:

• CV Offices – Currently in North America, Latin America, the Commonwealth of Independent States, Asia Pacific, Europe, the Middle East and Africa.
• Partner Churches – To handle responses, we cooperate with local churches. We process the data you submit via our contact forms on our servers in North America to be able to forward it to a church near you.
• Overseas Recipients – CV may disclose personal information to outsourced information technology service providers, including cloud computing providers and data storage providers, based overseas.
• Online Advertising – CV may promote our ministry activities and resources by purchasing advertising space on third-party websites. Tracking data collected by these third-party companies is used to decide which advertisements you see on third-party websites and applications, but does not identify you personally.
• Other Platforms or Services – Some CV products and services may be integrated with external services, including social media networks. This may mean that information, for instance about your interests and activities, is tracked or pulled from other places (such as Facebook). CV may also use analytics tools and services (such as Google Analytics) to track your usage of CV products and services.

As result of the above, your personal information may transit through or be collected, used, processed, stored or disclosed in both the United Kingdom and other countries, including countries outside of the European Union, under the control of CV or one of our affiliated organisations or ministry partners. Where your personal information is provided to ministry partners or service providers, we take steps to safeguard your personal information, including entering into European Commission approved clauses in our agreements with our partners and service providers to ensure the security of your personal data, and using confidentiality agreements that restrict the use of your information to the purpose for which it is provided.

Please note that we may collect, use or disclose your personal information without your knowledge or consent where we are permitted or required by applicable law or regulatory requirements to do so.

Retaining Data

We retain personal information for as long as we reasonably require it for legal or business purposes. Please refer to our data retention policy for more detail. In determining data retention periods, CV takes into consideration local laws, contractual obligations, and the expectations and requirements of groupings of individuals based on the nature of their relationship with CV. When no longer required, personal information is destroyed in a secure manner or deleted. We also take steps to ensure that the personal information we collect is accurate, up-to-date and complete. These steps include maintaining and updating personal information when we are advised by individuals that their personal information has changed.

Security and Protection

We take reasonable steps to protect all personal information which we process from misuse, interference, loss, unauthorised access, modification or unauthorised disclosure. We are committed to ensuring that your information is secure and take reasonable steps (suitable physical, electronic and managerial procedures) to hold personal information securely in electronic or physical form and try to prevent unauthorised access. These steps include the use of Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data, password protection for electronic files, securing paper files in locked cabinets and physical access restrictions. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our sites; any transmission is at your own risk.

Where We Store Data

The data that we collect from you may be transferred to, and stored at, a destination outside the United States. It may also be processed by staff operating outside the United States who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Links to Other Websites

Our products may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. CV has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. Your ability to opt-out of a third party tool or platform will depend on the conditions governing your agreement with that third party. We strongly advise you to review the Privacy Policy of every site you visit.

Your Rights

If you are an individual who has provided personal information to CV, you have certain rights:

Right of Access

You may request a copy of any personal information we hold about you. This is known as a “Subject Access Request”. To make a Subject Access Request, please write to the DPO using the contact details provided in the Contact Details section below and the information (where appropriate) will usually be provided within 30 days.

Right to Rectification

You may request an update or correction be made to personal information about you held by CV. Please write to the DPO using the contact details provided in the key contacts section below and the information (where appropriate) will usually be updated within 30 days.

Right to Restrict Processing

You have the right to ask us not to use your personal information for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or using the unsubscribe link found in the email communication you receive from us. You may also ask us to restrict the use of your data because:

1. you do think it is inaccurate, but this will take time to confirm;
2. you believe our data processing is unlawful, but you do not want your data erased;
3. you want us to stop using your data, but we have yet to determine whether your request is valid.

In these circumstances, please write to the DPO using the contact details provided in the Contact Details section below and your request (where appropriate) will usually be actioned within 30 days.

Right to Erasure

You have the right to request that we erase your personal information. In these circumstances, please write to the DPO using the contact details provided in the Contact Details section below and (where appropriate) your request will usually be actioned within 30 days.

Right to Data Portability

You have the right to move, copy or transfer your personal information to another organisation. In these circumstances, please write to the DPO using the contact details provided in the key contacts section below and (where appropriate) your request will usually be actioned within 30 days.

Use Restricted to over 16s

You may not access any of our interactive services or share your personal information with us, unless you are 16 years of age. In some circumstances, the service we offer may enable you to provide the consent of a person with parental responsibility for you. CV will make reasonable efforts to verify in such cases that consent is given or authorised by the holder of parental responsibility over a child, taking into consideration available technology.

All communications with respect to such withdrawal or variation of consent must be in writing, and it may take us up to 30 days to process your withdrawal of consent. When contacting us about your personal information, we may request specific information from you to confirm your identity and right to access, as well as to search for and provide you with the personal information that we hold about you. Your rights to personal information that we hold about you is not absolute. There may be instances where applicable law or regulatory requirements allow or require us to refuse to provide some or all of the personal information that we hold about you. In addition, the personal information may have been destroyed, erased or made anonymous in accordance with our record retention obligations and practices. In the event that we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

General

If you have any questions about this Privacy Notice or concerns about how we manage your personal information, please contact us in writing or email the DPO using the contact details provided in the Contact Details section.

Contact Details

Via email:

Europe - [email protected] North America - [email protected] -

Via post:

The Data Protection Officer CV Europe The Rock, International Drive Solihull, B90 4WA United Kingdom

The Data Protection Officer CV North America 2150 S Central Expressway Suite 110 McKinney, TX 75070 United States of America